Refund And Returns Policy - Lujo Mercado

How to return

You have 7 days from the shipping date to return your purchase from free of charge

How to Return

Login to you Lujo Mercado Account

Go to Return

Select your Order you wish to return

Place the return

Access your order information through request a return.

We recommend checking the following links for returns by gift receipt and/or gift card.

You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase

Special Conditions

Due to their special features, some of our items have to fulfill certain criteria to be returned:

  • Swimwear: must include the hygiene sticker.
  • Underwear: underwear items may not be exchanged or returned except for tops, bodysuits and vests from the Kids’ section kept in their original packaging.
  • Accessories: must be returned in their full original packaging.

Cancellation Policy

Customer can cancel their order within same day before 1600 Hours as United Arab Emirates Standard Time.

United Arab Emirates Standard Time or UAE Standard Time is the time zone for the UAE. It is given by Gulf Standard Time, being 4 hours ahead of GMT/UTC (UTC+04:00) and is co-linear with neighboring Oman. The UAE does not change clocks for Daylight Savings Time.

Refund Policy

The refund will be made in your wallet and you can purchase goods again with the specific amount or you can withdraw into your bank account.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

Special Note: Refund will be only the price of product you’d purchased.

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